Effective Date: 6 November 2024

Byron Bay Video (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website at www.ByronBayVideo.com or engage with our services, including wedding videography, fashion brand videography, adventure travel video production, and ad hoc filming and editing services. By using our website and services, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and other contact details you provide when booking our services or filling out forms on our website.

Payment Information: Billing details, which are processed securely through Stripe for payment and invoicing purposes. We do not store your payment information.

Usage Data: Information about how you use our website, such as IP addresses, browser type, referring/exit pages, and usage patterns, collected through cookies and analytics.

2. How We Use Your Information

We use your information to provide, improve, and personalize our services, specifically to:

Process and manage bookings, payments, and communications related to our videography services.

Respond to your inquiries and provide customer support.

Improve our website functionality and monitor usage to enhance the user experience.

Send periodic updates, promotions, and offers related to our services, only if you have opted to receive them.

3. Cookies and Tracking Technologies

Our website uses cookies to track visitor preferences, improve site functionality, and provide a tailored experience. Cookies are small data files stored on your browser and help us understand how visitors interact with our site.You may disable cookies in your browser settings; however, doing so may affect some features of our website.

4. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

Service Providers: We may share data with trusted third-party providers (such as Stripe for payment processing) who assist in operating our business and providing services to you.

Legal Requirements: We may disclose your information to comply with applicable laws or regulatory requirements, to respond to legal requests, or to protect our rights, property, or safety.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. For example, booking information is retained until your project is complete, and payment details are processed securely by Stripe without storage on our servers.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet or email transmission is ever fully secure or error-free. Please take special care in deciding what information you share with us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, update, delete, or restrict the use of your personal information. To exercise these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any sites you visit.

9. Updates to This Privacy Policy

Byron Bay Video may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Your continued use of our website or services after such changes indicates acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: [email protected]

Phone: +62 491 36763

Address: 2 7-9 hazelwood close, suffolk park nsw 2481

By using Byron Bay Video’s website and services, you acknowledge that you have read and understand this Privacy Policy.